In short, our vehicle was the pits. These two factors made for a very taxing driving experience for me and my family. We had no problem with the missing wheel cover on the front passenger tire, but details like this certainly can make an impression on the customer, particularly when compounded with bigger problems.
As a new retiree I frequently fly with different airlines. I purchased a round trip ticket to visit my son in Maui, Hawaii.
Although you stated you would like to make every flight a positive experience for your passengers, I did not have a positive experience. Going to Maui from LAX, two flights were taken the first one was not an issue.
The first flight was okay. However, the second flight going from LAX to Hawaii which was scheduled for 4 hr and 18 min had no entertainment. This was confusing also it made my 4 hr flight very uncomfortable.
I have never experienced this issue with other airlines before. In additionI purchased a round trip ticket in advance with no assigned sitting until I arrived at the new gate in LAX, I asked at that time if I could get an aisle sit because I have to use the bathroom quite often and didn't want to disturb the other passengers, the agent said I had to wait, however, I noticed that seats was now occupied by standbys and some of them received aisle seats and I witness that there were other aisle seats available on the plane after the flight attendant start counting all available seats left, I asked again and was told to wait.
They gave me a middle seat which both gentlemen had their carry on bags on the floor due to lack of space overhead and this was very uncomfortable for me having to sit between them both. Nobody said anything, which added to the lack of comfort for my flight.
I received no beverages on the plane until I asked and she gave me a half cup full, and I was not informed I had to purchase food on the plane since I was given food on the first flight.
This flight was overbooked to the point that they had to ask a passenger to volunteer and leave to accommodate a family of six. I would like to know if there is a consistent policy on entertainment and will I have to purchase entertainment in the future just to not sit in silence on the air craft or food to eat.
I was told that your airlines take your passengers needs and comfort into consideration at all times. This did not happen on that flight. I considered my first flight with American Airlines a bad experience.
I plan on continuing to travel to different countries and would not like to have this first bad experience to happen again and hope to travel with American Airlines maybe again?All feedback must be submitted in written form, either by post or email.
If you are lodging a complaint, please make sure you provide any accompanying documentation or evidence which may assist you in making a claim, and ensure you include this alongside your correspondence.
Shocked, Appalled, and Dismayed!
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How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney.
The Miss Manners of the consumer kvetch shows readers how to go postal. Alternatively, call the airline to get the name and address of a contact person to whom you can address your complaint letter.
Step 2 Compile your flight information.
In order to fly with an Emotional Support Animal OR Psychiatric Service Dog in the cabin of the aircraft with you, you will need a special letter from a licensed mental health professional. I wanted to share it as a “how to” guide for writing an airline a letter.
A Delta Air Lines Boeing – Photo: Bernie Leighton | AirlineReporter Scott, who wrote the letter, is a big fan of Delta. Flight cancellation compensation. You can claim your cancelled flight compensation for free using the template letter below.
We will email you a copy of your letter to send to your airline in .